Closing, memorializing, and managing a loved one’s online accounts — made clear and calm, for Canadian and American families. No passwords required.
Accounts keep billing. Profiles stay active. Inboxes remain full. In the weeks after a loss, families are left to navigate a confusing tangle of platforms, policies, and paperwork — often alone, and always overwhelmed.
We built Digital Farewells to change that. No jargon. No credentials required. Just plain-language, step-by-step instructions for every platform your loved one may have used — written for Canadian and American families, not IT professionals.
See how it works →Facebook, Instagram, X, TikTok, Snapchat, LinkedIn, Pinterest, Reddit — memorialization and closure instructions for every major platform.
View Guide → 02Gmail, Apple ID, iCloud, Yahoo — including the official bereavement routes that work without the password, so a 2FA lockout doesn’t stop you.
View Guide → 03Netflix, Spotify, Amazon Prime, meal kits, gym memberships — stop recurring charges quickly, with Canada-specific contacts included.
View Guide → 04PayPal, exchanges like Coinbase and Wealthsimple, and how to notify a bank and stop payments — plus the honest truth about self-custody wallets, and when to bring in the estate’s lawyer.
View Guide → 05Steam, PlayStation, Xbox, Nintendo, EA — how to close accounts and stop stored payments, and the honest reality of what happens to purchased game libraries.
View Guide → 06Every major platform in one organized, printable document. Work through it at your own pace, checkbox by checkbox. Available as part of The First Steps Kit.
Get the Kit →Whether you're in the middle of a loss right now or planning ahead for your own family — we have a product built exactly for your situation.
All products are instant digital downloads covering both Canada and the US. No subscription. No account required. Not sure which is right for you? The First Steps Kit is the right starting point for most families.
Most platforms require a death certificate, proof of your relationship to the deceased, and government-issued ID. We tell you exactly which form each platform uses. You'll provide these directly to each platform's official process — Digital Farewells never collects or stores your documents.
Social media, email, subscriptions — start wherever feels most urgent. There's no right order. Each guide stands completely on its own.
Every guide walks you through each click, form field, and document upload — with Canadian and US variations clearly flagged. We include common rejection reasons and how to fix them.
This doesn't have to be done in a day. Most platforms allow 30–90 days. Our guides are always here when you're ready to return to them.
We've built three products for three situations — whether you're in crisis right now, planning ahead, or want someone to walk you through it step by step. Built for Canadian and American families, clearly written, fairly priced.
View All Products Browse Platform GuidesYou are allowed to close the account and keep the memory. One is paperwork. The other is love.